One-person company law off to a dismal start
Fifty-two per cent of electricity consumers found in Bangladesh apply for the bond through middlemen instead of likely to the distribution office buildings directly, according to a fresh survey.
The survey was conducted by Infrastructure Expenditure Facilitation Organization, an advisory body of the government beneath the Economic Relations Division at the finance ministry.
The draft report of the "Consumer Satisfaction Survey" was released at a digital event yesterday, where Nasrul Hamid, state minister for power, energy and mineral resources, was present, said a press release.
"It's necessary to discover why 52 % of consumers need to apply for electricity connection through middlemen," said Hamid.
Initiatives should come to be taken to inform the buyers about the services supplied by the energy distribution companies, where in fact the services can be found, or how much service fees are actually charged for the services, he said.
He stressed for intensive public promotions by keeping elected representatives involved.
The survey covered 700 consumers in the sadar upazila of Narayanganj and 700 consumers in Burichang upazila in Comilla. It had been executed on four issues-electricity connection, complaint image resolution program, billing, and metering.
It discovered that 88 % of consumers were satisfied with the entire electricity service.
Ninety-four % of the respondents were quite happy with electricity connection, 77 % with complaint handling service, 95 % with billing, and 88 % with metering service.
"The report said 88 % of consumers were content with the electricity assistance. But we wish 100 per cent client satisfaction," said Hamid.
"Efforts should be designed to satisfy 100 % consumers in electricity solutions. We usually do not want to get any complaints from buyers. Power distribution companies have to have regular contacts with consumers."
The state minister instructed the distribution companies to evaluate the problems and complaints of the customers.
"Each organisation must have its own evaluation. The quicker the service could be on the net or digitalised, the earlier the top quality of customer support will improve."
Of the respondents, 71 % are residential customers, and 29 % are commercial and some other clients.
Of them, 39 % are the clients of Dhaka Vitality Distribution Company, 39 % are consumers of Bangladesh Rural Electrification Table, and 22 % are customers of Bangladesh Power Creation Board.
