Amari Dhaka launches new safety, hygiene measure called ONYX Clean
ONYX Hospitality Group today announced to soon launch improved operational hygiene and safety standards referred to as ONYX Clean to fight coronavirus at its hotels across Asia Pacific including Amari Dhaka in a move to welcome new guests and reassure the types currently staying.
With ONYX Clean, Amari Dhaka will stick to an updated and regular set of housekeeping, maintenance and service delivery protocols.
“ONYX Clean” will impact every step of the guest journey from arrival to departure, with updated standards and operational procedures that complement the Group’s existing industry-leading health insurance and safety initiatives, the hotel said in a statement.
“ONYX Clean” will be introduced across all of the company’s 52 properties across seven countries in the coming weeks, and at all new openings.
Amari Dhaka is finding your way through full “ONYX Clean” implementation, as associates take this unprecedented possibility to prepare, train and fine-tune procedures for the safety and well-being of the guests together with their own, the statement added.
During this operational hiatus, majority of Amari Dhaka associates are constantly engaged while staying home because they participate in an online learning platform which offers a multitude of training programmes, including in-house produced educational videos that help deliver awareness on pathogen risks and demonstrate the increased cleaning and sanitising methodologies and updated guest service protocols.
Like every ONYX property, Amari Dhaka will appoint an in-house “ONYX Clean” champion who'll ensure the implementation and internal audit of all standards predicated on a property-wide checklist developed in partnership with Ecolab, a worldwide leader in hygiene, safety and energy technology solutions and supplier of several cleaning products utilized by ONYX Hospitality Group properties.
“Among the leading medium-sized hospitality players in the Asia Pacific region, we've always taken pride inside our high levels of hygiene and our long standing commitment towards the safety and well-being of our guests, associates and the community, “ said Douglas Martell, President and CEO, ONYX Hospitality Group.
“With the impact of COVID-19 resulting in new norms and heightened consumer interest in hygiene and safety, we wish to assure all travellers - both new and returning - that people have their safety and well-being as our number one priority. Every property will abide by an updated and regular set of housekeeping, maintenance and service delivery protocols,” Martell further mentioned.
The revised standards of the “ONYX Clean” initiative take into consideration every step of the stay journey that's visible to guests, in addition to the ‘unseen’ heart-of-house areas such as team member dining and locker rooms, receiving bay, food and supplies storage, and kitchens.
Highlights include:
Welcome and arrival: Compulsory temperature readings, hand sanitisation, observation of potential symptoms for all guests and patrons. Every arriving residential guest will be requested to complete an ONYX health insurance and travel questionnaire. Physical distancing will be implemented in the event of queues or waiting and all keys and pens used to complete the check-in procedure will be sanitised.
Guest rooms and suites: An area seal will be placed on every guest room door to point to arriving guests that their personal space is not tampered with since being thoroughly cleaned and disinfected. Housekeeping associates will service all guest rooms and suites with hotel-issued masks and gloves, with a set of high-touch surfaces such as for example door handles, TV remotes, room controls and faucets being wiped down with approved sanitisers and further sterilised by UV-C wands.
Public Areas: Hourly sanitisation of high-traffic and common-touch areas including door handles and lift buttons. Furniture placement in the lobby and all guest areas will be revised and elevator capacities will be limited to observe safe distancing. Hand sanitisers will be common at multiple points and UV-C wands will be utilized to regularly sterilise seats and tables.
Food and beverage outlets: All outlets will be rearranged to ensure a safe distance of at least one metre between tables and clusters of bar chairs, with queue management activated during busy meal periods like breakfast.
Kitchens and preparing food: Implementation of advanced hygiene and safety protocols in all kitchen and preparing food zones with stringent sanitation standards to check the enhanced safety precautions in every F&B outlets
Spas: Additional temperature readings and hand sanitising for guests ahead of consultation and treatment, with issued masks to be worn by every team member and spa therapist at all times.
Pool and fitness areas: Enhanced sanitation of sun loungers and pool furniture which is rearranged to make sure safe distancing. In fitness centres, hand and equipment sanitisers will be easy to get at. During high occupancy periods, guests will be invited to reserve a gym session or sunbed space to minimise crowding.
Team member wellness: Mandatory temperature readings and hand sanitisation as team members report for duty, with increased grooming and hygiene inspection before the commencement of each shift. Team member locker rooms, dining areas, contact points and heart-of-house corridors and elevators may also be regularly sanitised with safe distancing among colleagues enforced.
Receiving bays: Enhanced protocols and collaboration with suppliers to make sure maximum hygiene during deliveries, and temperature reading for delivery folks and hygiene screening for vehicles and equipment.
Strategically located in the centre of the business and diplomat district of Dhaka, and conveniently near United Nations departments and offices, banks and embassies, Amari Dhaka assures all guests that their safety and well-being is the hotel's number 1 priority.
