SIA offers full refunds for air travel disruptions over coronavirus
Singapore Airlines, along with Silkair, has updated their travel and leisure policy to allow full cash refund for tickets booked on or perhaps before March 15, 2020; for travel up to May 31, 2020.
However, to inspire passenger to opt for a flight credit over a income refund, the airlines will also be giving bonus flight credit worthy of up to SGD 500.
As the COVID-19 outbreak has forced Singapore Airlines to cut their flight scheduled by up to 97 %, the airlines will be extending the validity of Krisflyer status, status benefits and miles.
Passenger can retain the full benefit of the unused portion of their ticket seeing as flight credits. The airline flight credits can be utilised to book new travelling schedules, up to June 30, 2021, no-express and re-booking fees may also be waived.
Furthermore, the passenger will also receive the following bonus flight credits, based on the initial cabin class: Economy SGD 75, Premium Overall economy SGD 100, Business Category SGD 200 and Primary/Suite SGD 500.
If the ticket contains a mixture of cabin classes, the bonus flight credit depends on the higher cabin class.
Passengers keeping partially flown tickets is only going to have the remaining benefit of their tickets retained seeing as flight credits. They'll not qualify for any bonus flight credits.
It should be noted that passengers will still be at the mercy of any fare difference if they re-book a fresh ticket.
If passengers usually do not wish to receive bonus air travel credits and keep carefully the benefit of their ticket, they may choose for a dollars refund for the unused portion of the ticket. All cancellation and no-show service fees will be waived.
For miles redemption or blended miles and cash airfare tickets, all miles and funds repayments will be refunded. No cancellation cost will be payable, incorporating costs payable for redepositing Krisflyer miles. Miles redeposited will end up being extended until June 30, 2021.
However, should passengers make a obtain a refund because of their redemption ticket before April 9 (the date when the latest travel policy was updated) expired miles will be forfeited. Any redeposit charge paid will not be refunded.
