Careem says Super App users up nine-fold since April
The number of folks using several service on Careem’s Super App is continuing to grow about nine-fold since its launch in April, the Dubai-based technology company said.
The Super App, which includes about 48 million registered users, combines different offers - such as for example ride hailing, food and grocery delivery, digital payments, bike sharing and intercity travel - about the same platform.
Careem, which released its report upon this year’s trends yesterday, didn't disclose the precise number of users but said UAE users made three transactions weekly on average.
Since April, the height of coronavirus restrictions, the business said the movement of individuals through its car, hala taxi, intercity transport and bike-hire services was up 10-fold. The movement of goods such as for example food and grocery deliveries quadrupled as the movement of money through its recharging and credit-sending service doubled. A lot more than 60 million transactions were made through its Careem Pay service, the company said.
“This season has challenged most of us ... however, in addition, it provided us with the possibility to expand our services to better meet up with the needs of our customers,” said Mudassir Sheikha, chief executive and co-founder of Careem.
“Whether it had been through deliveries of daily essentials and food or helping persons maneuver around safely in the most restrictive of that time period, we are grateful to have simplified the lives of our customers, thanks to our dedicated captains at the front end line.”
The Super App commenced to provide an inter-city service in August to move customers between different emirates in the UAE. Since then, 6,448 customers have used the service, with the Abu Dhabi-Dubai route being the most famous.
In September, Careem told its office staff that they can work from home indefinitely as it looks to reduce rent and office expenses. Most of its staff across its 36 offices in 14 countries reported that their productivity had increased because they worked from home.
Reports collected on a monthly basis from March, when lockdown measures took hold all over the world, showed that Careem's staff had developed more powerful relationships with peers far away while working remotely.
“For 2021 ... Careem will continue steadily to recruit talent over the region to help expand expand and provide amazing Careem offers and services for its customers,” the company said.
It said the Super App has 2 million registered captains delivering services and a lot more than 1,200 agents answering about 30,000 customer support queries per day.
Careem was bought by US ride-hailing company Uber in a $3.1 billion deal that was concluded in January this season.
Source: www.thenationalnews.com
