Call drop rate within limit: BTRC survey
Amid repeated complaints from users to be cut off during cellular phone calls, the telecom regulator yesterday stated the amount of call drop in Bangladesh is still within the limit.
The benchmark for the decision drop rate is 2 % for the mobile operators, whereas it ranged from 0.18 % to 0.37 per cent for the very best carriers.
Grameenphone, the major operator, had a 0.18 per cent call drop, followed by Banglalink 0.31 % and Robi 0.37 per cent.
State-run Teletalk was the most severe performer, with a 1.31 % call drop.
The Bangladesh Telecommunications Regulatory Commission (BTRC) disclosed the info after conducting a thorough survey titled "Cell Operators Quality of Support Get Test of Dhaka City."
The survey was conducted on 13,027 call samples covering 1,121 kilometres of area from January 23 to February 8 this year.
The Bangladesh CELLULAR PHONE Subscribers Association rejected the results of the study.
"The BTRC survey possesses failed to portray the true picture of the grade of telecom offerings," Mohiuddin Ahmed, president of the association, told The Daily Superstar.
The results could have been many worse if the study was conducted by a third-party surveyor, he said.
According to the study, Grameenphone and Robi were the very best performers in 4G download speed with 5.72 Mbps. But both of these failed to reach the typical of more than 7 Mbps set by the BTRC.
Banglalink 4G data rate hit a maximum of 4.94 Mbps, while Teletalk's figure was the cheapest at 2.82 Mbps.
The study results came at a time when the BTRC received a record number of complaints on the quality of service from subscribers.
The regulator received 4,480 complaints between November 2020 and February 2021. The complaints about the quality of services accounted for 33 % of most grievances reported, BTRC info showed.
The complaints regarding the problem of SIM prevent and data speed came second and third, respectively. The best number of complaints came up against Robi and Airtel, followed by Grameenphone, Teletalk and Banglalink.
The survey showed that the customers in Dhaka city were consistently getting no more than 5.7 Mbps internet acceleration although they were spending money on 8 Mbps.
The study verified whether mobile phone operators were serving customers according to the guidelines issued by the commission in 2016 on the grade of service.
The rules declare that the download speed for 4G services must be at least 8 Mbps.
The achievement rate of a contact linking the receiver was within the benchmark of seven seconds for all your operators, except Teletalk.
The BTRC first conducted the caliber of service test in December 2016. Compared to the test outcomes of 2016, the situation of phone calls getting dropped possesses improved this year.
But that is not the case with regards to internet speed.
Operators say the quickness of internet will not depend only on the operator. Some other issues, including foundation transceiver station, fibre optic cable connection and spectrum, as well play a part.
In a statement yesterday, Grameenphone said it had been working on modernising the network, installing new towers, using additional spectrum, and keeping optical fibre set up.
Shahed Alam, chief corporate and regulatory officer of Robi Axiata, said 3Mbps speed was plenty of to watch a high-definition (HD) quality video on mobile internet or carry out any other work. The
The average speed of 5.6 Mbps was enough to meet the requirements of the customers, he said.
He said there would have to be at least 80 to 100 MHz of radio-frequency.
"The majority of our sites are not connected by the fibre network.
In addition, not absolutely all customers have an excellent device yet, which is vital to get the very best experience using internet."
As of December 2020, Bangladesh ranked 135th out of 139 countries in terms of internet quickness, according to Okla, a good US-based company.
BTRC Deputy Director (Press) Zakir Hossain Khan didn't respond to a text on cellular users' rejection of the survey benefits.
He earlier said the commission was conducting testing in the united states to ensure quality customer service.
"Once the overall photo emerges, the commission will decide what action could be taken against the operators that neglect to ensure quality."
